A Front Desk That Welcomes Every Guest in Their Own Language
AI receptionist for hostels: responds to calls and messages from travellers in their language, explains room and bed options, check-in times, lockers and house rules, and handles booking queries while your team focuses on the social spaces.
Common Challenges
Travellers from all over get in touch in languages your team may not speak.
Endless questions about lockers, towels and curfews arrive throughout the day.
Late arrivals call when reception is closed or busy with other guests.
Booking.com and Hostelworld style questions keep coming up.
What Virtual Receptionist Does for You
Any language
Automatically detects and replies in the traveller's language, by phone or message.
House rules explained
Answers instantly about lockers, towels, quiet hours, kitchen access and luggage storage.
Late arrivals handled
Gives after-hours check-in instructions so no one is left outside.
Bookings captured
Deals with questions about room and bed availability and passes group requests to your staff.
Questions AI Handles
Full Capabilities
ospitessaHotel PMS · free of chargeA PMS for your hostel, free of charge
Beds and rooms managed on one calendar, Booking.com and other channels kept in sync, check-in, invoicing and an AI that replies to guests in their language, day or night.
Ospitessa Start comes at no extra cost with our mid and top tier plans, or you can get it on its own as Hotel Guest Messaging.
Your Phone Is Never Unattended
Evenings, weekends and holidays included. Listen to the demo - free, no account.