AI that replies to your Booking.com, Expedia and Airbnb guests
Every guest receives a prompt and accurate response in their language, right on the platform they used. The same AI also handles WhatsApp, website chat and email drafts.
Available with the Ospitessa PMS and channel manager.
Three booking sites, one inbox
Messages from all three platforms appear in Ospitessa alongside the booking, and every reply is sent back through the same platform the guest used.
Booking.com
Pre-arrival questions, parking, early check-in, breakfast, pets. Replies are sent straight into the guest’s Booking.com conversation.
Expedia
Messages from Expedia bookings are all in one place, so your team does not have to log in to Partner Central for every enquiry.
Airbnb
Quick, consistent responses based on your listing details and house rules, helping you maintain a high response rate.
A front desk that always responds
It replies just like your best receptionist and knows when to hand over to a real person.
The guest’s language
It recognises the language of each message and replies in kind, even if your information is in another language.
Your property’s details
Rooms, prices, house rules, parking, check-in and check-out times: it only uses the information you provide.
Draft or automatic
Choose for each channel: the AI drafts a reply for your approval with one click, or sends it automatically. You can change this at any time.
Live availability
For new bookings, it checks current availability and total price, then prepares a booking request for reception to confirm.
Passes to staff
Enquiries about complaints, cancellations, payments, refunds, group bookings and special rates are sent to your team with the conversation included.
Privacy built in
It only discusses a booking with the guest who made it, after checking their booking number and name.
The same AI for your direct channels
One set of property details, consistent answers everywhere.
Replies to guests on your WhatsApp Business number, checks their booking and prepares new reservation requests.
Website chat
Shows live availability and real prices from your booking engine, directly on your website, at any time.
The AI drafts replies to guest emails for your team to review and send.
Need calls answered as well? Voice is a separate service: AI voice receptionist, included with Ospitessa Pro and Complete plans.
How it works
Connect Booking.com, Expedia and Airbnb via the Ospitessa channel manager.
Enter your property details once: rooms, rules, extras, FAQs.
Set draft or automatic mode for each platform.
Guests receive replies within minutes. All conversations remain in the Ospitessa inbox.
Included with Ospitessa
AI for guest messages is included with every Ospitessa plan. Choose Pro or Complete for a comprehensive package with PMS, voice, chat and all channels.
Ospitessa Start
€149 /month
- PMS, channel manager, booking engine
- AI on Booking.com, Expedia, Airbnb
- AI on WhatsApp, website chat, email drafts
Ospitessa Pro
On request
- Everything in Start
- AI voice receptionist, 300 minutes
- Dynamic pricing, AI review replies, upselling
Ospitessa Complete
On request
- Everything in Pro
- 1,000 voice minutes and a dedicated number
- Restaurant POS, manage multiple properties in one account
No setup fee. Ospitessa Start is also free with every mid and top Virtual Receptionist plan. Booking.com, Expedia and Airbnb commissions remain under your own agreements.
Frequently asked by hotels
Which booking platforms does the AI reply on?+
Booking.com, Expedia and Airbnb. Messages are received through the Ospitessa channel manager and replies are sent back to the same conversation on the platform, so the guest sees your response where they contacted you.
Does it reply automatically or do I approve each message?+
You decide for each channel: draft mode (the AI writes, your team approves with one click), automatic mode, or off. On WhatsApp, you can also have it switch to draft mode during reception hours.
Can it make or change reservations?+
It can check live availability and prices and prepare a new booking request, which your reception team then approves. Any changes, cancellations, payments, refunds, complaints or group bookings always go to a member of staff.
Do I need Ospitessa?+
Yes. Messages from Booking.com, Expedia and Airbnb are managed through the Ospitessa PMS and channel manager, so you need an Ospitessa subscription. Every Ospitessa plan includes AI for messages; Ospitessa Start is £129 per month per property, and is included free with every mid and top Virtual Receptionist plan.
Is phone answering included?+
Not in the package shown here. Voice is a separate product: Ospitessa Pro adds an AI voice receptionist with 300 minutes, and Complete includes 1,000 minutes, giving you a full package with PMS, voice, chat and all channels.
Which languages does it reply in?+
It detects the guest’s language and responds in it, using the details you provide: rooms, prices, house rules, parking, check-in times.
Try it with your own guests
We’ll connect your channels and upload your property details for you.