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Ospitessa: the hotel PMS you get free with Virtual Receptionist

Still weighing up which property management system to use for your hotel, guest house or serviced apartments? We recommend Ospitessa. It brings all your front desk functions together, and includes an AI receptionist from day one.

Worth knowing: with our mid and top packages, hotels receive Ospitessa Start at no extra cost, and the AI receptionist books directly into the Ospitessa calendar after checking live rates and availability.

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A single hotel platform, from reception to every booking site

Many independent hotels still rely on a mix of different systems: one PMS for room management, a separate channel manager, a third-party booking engine, spreadsheets for invoicing and a phone ringing off the hook while reception is busy checking guests in. Ospitessa brings all of this together in one solution, designed for hotels, guesthouses, serviced apartments and resorts.

Your calendar, rates and reservations are managed in one place. Booking.com, Expedia and Airbnb are integrated via a certified channel manager, so if a room is booked on one site, it is automatically blocked everywhere else. Guests can book directly on your website without any commission, pay online and even check in online before they arrive.

AI receptionist support across every channel

Ospitessa stands out for its integrated AI. It responds to guests in their preferred language on WhatsApp, your website chat and directly within Booking.com, Expedia and Airbnb, using your real-time rates, room details and policies. You choose, for each channel, whether the AI drafts replies for your team to review or responds automatically.

For new bookings, it checks live availability and the total cost before replying, and gets the reservation ready for your reception team. Issues like complaints, cancellations, payments and group enquiries are always passed to a staff member, with the full conversation history included. With a voice package, the same AI can answer calls and make bookings straight into the Ospitessa calendar.

Designed for multiple languages and countries

Ospitessa supports 17 languages and displays prices in each country’s local currency. In Romania, it is available as Ospitara.

Free with Virtual Receptionist

Ospitessa Start comes at no extra cost with all mid and top-tier Virtual Receptionist plans.
If purchased separately, Hotel Guest Messaging (Ospitessa Start) is £129 per property per month.
There are no setup charges: we’ll connect your channels and add your property details for you.
There’s no commission on direct bookings. Your agreements with Booking.com, Expedia and Airbnb remain unchanged.

View our plans Hotel Guest Messaging

How Ospitessa benefits your hotel

Bookings, channels, payments and daily operations, all managed in one system.

Front desk and booking calendar

See all your rooms on a single calendar: check guests in and out, move bookings, and adjust prices and availability for any dates you choose.

Channel management

Booking.com, Airbnb and Expedia always show the same prices and availability, so when a room is booked on one, it’s instantly updated everywhere else.

Direct booking engine and website

Let guests book directly on your own website and pay online, with no commission taken by third parties.

Billing and online payments

Create invoices straight from the guest’s folio, take payments online and export everything your accountant will need.

Housekeeping and maintenance

Your team can see live room status, cleaning schedules and maintenance jobs, updated as guests arrive and depart.

Restaurant and extras

Includes a restaurant till, QR menu and room service, with every extra automatically billed to the guest’s room.

An AI receptionist included as standard

Ospitessa comes with its own AI receptionist, handling phone calls, WhatsApp and web chat around the clock, in the guest’s language. It provides prices directly from the Ospitessa calendar and records booking requests, so you’re covered during busy periods and late nights.

Who Ospitessa is ideal for

Independent properties that prefer one up-to-date system over juggling several disconnected tools.

Boutique and independent hotels
Family-run guest houses and pensions
B&Bs
Aparthotels and serviced apartments
Holiday resorts and complexes

Ospitessa FAQs

Does Virtual Receptionist work with Ospitessa?+

Yes. With our mid and top plans, hotels get Ospitessa Start included, and the AI receptionist books directly into the Ospitessa calendar after checking live prices and availability.

If I have Ospitessa, do I still need Virtual Receptionist?+

Not for your hotel, as Ospitessa already includes an AI receptionist for calls, WhatsApp and web chat. Virtual Receptionist is still a great choice for other businesses, such as clinics, salons and offices.

Which booking channels does Ospitessa support?+

The channel manager keeps Booking.com, Airbnb and Expedia synced with the same prices and availability, and the booking engine lets guests book directly on your website.

Which countries and languages are supported?+

Ospitessa is available in 17 languages and covers countries across Europe and Latin America. The website details the local requirements for each country.

How much does Ospitessa cost?+

Pricing is available on request and depends on your property’s size. After a quick demo, the Ospitessa team will send you a tailored offer.

See Ospitessa in action with a demo hotel

Book a short demo to watch the calendar, channel manager and AI receptionist working together.

Book your Ospitessa demo