Telephony · 8x8

Connect Virtual Receptions with 8x8

Streamline your communication with AI-powered automation.

Integrating Virtual Receptions with 8x8 empowers businesses to automate call handling, improve customer interactions, and enhance operational efficiency. This synergy allows for seamless communication, freeing up valuable time for your team.

Get Started with 8x8 Integration
10 hours saved/week
Time saved
<10 minutes
Setup
Real-time
Sync
15+ triggers/actions
Actions

What you gain with this integration

Concrete automations that save hours weekly.

Automated Call Routing

Effortlessly direct calls to the right department or individual, reducing wait times and improving customer satisfaction.

24/7 Availability

Ensure your business is always reachable, even outside of office hours, with AI handling calls and inquiries.

Enhanced Reporting

Gain insights into call patterns and customer interactions, helping to refine your business strategies.

Reduced Operational Costs

Minimise staffing costs by automating routine call handling tasks, allowing your team to focus on high-value activities.

Setup steps

  1. 1
    Log into your Virtual Receptions account.
  2. 2
    Navigate to the integrations section and select 8x8.
  3. 3
    Follow the prompts to connect your 8x8 account.
  4. 4
    Configure your call routing and automation preferences.

How the automation works

Once integrated, incoming calls through 8x8 are automatically routed to Virtual Receptions, where AI processes each call based on predefined rules. Information is synced in real-time, ensuring that your team has access to the latest data and customer interactions.

Use cases

  • Handling high call volumes during peak hours
  • Automating appointment bookings and confirmations
  • Managing customer support inquiries efficiently
  • Collecting feedback through automated surveys
  • Facilitating remote team communications seamlessly

Frequently asked questions

What does this integration do?+
The integration allows Virtual Receptions to manage incoming calls via 8x8, automating routing, messaging, and reporting to enhance customer service.
Is setup complex?+
No, the setup is straightforward and takes less than 10 minutes, requiring only a few configuration steps.
Does it work with CRM tools?+
Yes, the integration can be configured to work seamlessly with various CRM tools for enhanced customer relationship management.

Connect in under 10 minutes.

Trial · Guided setup · 30-day guarantee.

Get Started with 8x8 Integration